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Effective Date: 10/May/2024
At Razorhost, we strive to provide top-notch web hosting services. However, if you are not satisfied, you may be eligible for a refund under the following conditions:
Refunds are only applicable for first-time signups. If you cancel your managed shared hosting service within 7 days of purchase, you are eligible for a refund. You must provide a valid reason for cancellation, and the refund is only applicable if the issue is related to our server. We do not support third-party apps and code.
Refunds are limited to one per customer. Multiple services or multiple signups do not qualify.
No refunds will be provided for:
Refunds are not granted for product upgrades or downgrades. Users are responsible for their actions.
No refunds will be provided if you already have a product and order a new one.
No refund will be made if your service(s) are suspended or terminated due to:
Refunds are not applicable if the service is terminated due to payment issues. It is your responsibility to make timely payments to avoid service suspension or termination.
A late fee of ₹99 will be added to your invoice if payment is not made before suspension. This fee must be paid to reactivate the service.
Accounts paid via credit card, debit card, net banking, or PayPal will be set up immediately once the payment is confirmed. Payments made via UPI/NEFT/IMPS will be activated once the payment is confirmed.
Payments made through UPI/NEFT/IMPS directly to our bank are non-refundable and will be added as credit to your hosting account.
If your web hosting service includes a free domain name and you cancel the service, the standard domain charges will be deducted from the refund amount. If the refund amount is less than the domain name price, you will have to pay the difference or forfeit the domain. Domain transfer fees apply if you wish to transfer the domain to another provider.
The cost of the WHMCS Starter license ($18.95) will be deducted from the refund amount if the reseller hosting plan is cancelled within the first 7 days.
If we have performed account migration and you cancel the service within the first 7 days, a charge of $10 will be deducted from the refund amount.
Refunds do not cover any taxes, setup fees, refund processing fees, postal charges, or any payment processing charges.
To request a refund, submit a cancellation request through the client area within 7 days of purchase. Refund requests placed after 7 days will not be processed.
After sending the cancellation request, it will take 7 to 15 business days to complete the refund process.
Unpaid invoices may result in the suspension or termination of your web hosting account. Suspended accounts will only be restored after clearing the outstanding invoice. Terminated accounts will not have their data restored.
Your hosting account can be terminated for the following reasons:
Our system generates invoices, service cancellations, suspensions, terminations, and late fee additions at 2:00 AM IST. It is your responsibility to manage your account and ensure timely payments to avoid disruptions.
It is advised to maintain a backup copy of your hosting account to avoid losing your data due to termination. All your files will be deleted from the server once your hosting account is terminated, and Razorhost shall not be liable for the same.
One free WHMCS Starter license is included in the reseller hosting plan, allowing you to manage up to 250 clients. You can upgrade the WHMCS license by paying the appropriate license cost.
If you decide to discontinue the service at any time during your subscription, your hosting account will be suspended immediately upon your request and terminated within 24 hours.
If you request cancellation after your subscription expires, your hosting account will be suspended at the end of the subscription and terminated within 24 hours after the expiration date.
For service renewals, invoices will be generated 14 days before the due date. Services will be suspended on the due date and terminated on the 8th day after the due date if payment is not made.
We have an anti-fraud system that monitors all orders. If potential fraud is detected, we will manually verify the order. If the required information is not provided, the account will be suspended and terminated immediately.
Razorhost is a web hosting and domain provider. we provide the lowest price web hosting, cloud hosting, reseller hosting & VPS hosting for every startup or established company to grow their business with our hosting.
