Refund Policy

Effective Date: 10/May/2024

At Razorhost, we strive to provide top-notch web hosting services. However, if you are not satisfied, you may be eligible for a refund under the following conditions:

1. Eligibility for Refunds

1.1 New Users

Refunds are only applicable for first-time signups. If you cancel your managed shared hosting service within 7 days of purchase, you are eligible for a refund. You must provide a valid reason for cancellation, and the refund is only applicable if the issue is related to our server. We do not support third-party apps and code.

1.2 One Refund Per Customer

Refunds are limited to one per customer. Multiple services or multiple signups do not qualify.

1.3 Non-Refundable Services

No refunds will be provided for:

  • Domain Name (Registration, Renewal & Transfer)
  • Domain privacy
  • SSL certificates
  • Reseller Hosting
  • VPS
  • Dedicated Servers
  • Clusters
  • Addons
  • Licenses
  • Extra IP
  • Website Development

1.4 Product Upgrades/Downgrades

Refunds are not granted for product upgrades or downgrades. Users are responsible for their actions.

1.5 Existing Customers

No refunds will be provided if you already have a product and order a new one.

1.6 Service Suspension/Termination

No refund will be made if your service(s) are suspended or terminated due to:

  • Email Marketing/Email Abuse/Misuse of our service
  • Inappropriate/Illegal/Immoral activities
  • Account Over-use

1.7 Payment Issues

Refunds are not applicable if the service is terminated due to payment issues. It is your responsibility to make timely payments to avoid service suspension or termination.

1.8 Late Fees

A late fee of ₹99 will be added to your invoice if payment is not made before suspension. This fee must be paid to reactivate the service.

2. Payment and Activation

2.1 Instant Activation

Accounts paid via credit card, debit card, net banking, or PayPal will be set up immediately once the payment is confirmed. Payments made via UPI/NEFT/IMPS will be activated once the payment is confirmed.

2.2 Non-Refundable Payments

Payments made through UPI/NEFT/IMPS directly to our bank are non-refundable and will be added as credit to your hosting account.

3. Additional Terms

3.1 Domain Charges

If your web hosting service includes a free domain name and you cancel the service, the standard domain charges will be deducted from the refund amount. If the refund amount is less than the domain name price, you will have to pay the difference or forfeit the domain. Domain transfer fees apply if you wish to transfer the domain to another provider.

3.2 Free WHMCS Starter License

The cost of the WHMCS Starter license ($18.95) will be deducted from the refund amount if the reseller hosting plan is cancelled within the first 7 days.

3.3 Account Migration Charges

If we have performed account migration and you cancel the service within the first 7 days, a charge of $10 will be deducted from the refund amount.

3.4 Taxes and Fees

Refunds do not cover any taxes, setup fees, refund processing fees, postal charges, or any payment processing charges.

4. Cancellation Process

4.1 Requesting a Refund

To request a refund, submit a cancellation request through the client area within 7 days of purchase. Refund requests placed after 7 days will not be processed.

4.2 Processing Time

After sending the cancellation request, it will take 7 to 15 business days to complete the refund process.

4.3 Unpaid Invoices

Unpaid invoices may result in the suspension or termination of your web hosting account. Suspended accounts will only be restored after clearing the outstanding invoice. Terminated accounts will not have their data restored.

4.4 Termination Reasons

Your hosting account can be terminated for the following reasons:

  • You decide to discontinue the service.
  • You fail to renew your account on the due date.
  • You violate our Terms of Service.
  • Potential fraud detected by our anti-fraud system.

4.5 Automatic Actions

Our system generates invoices, service cancellations, suspensions, terminations, and late fee additions at 2:00 AM IST. It is your responsibility to manage your account and ensure timely payments to avoid disruptions.

4.6 Backup Responsibility

It is advised to maintain a backup copy of your hosting account to avoid losing your data due to termination. All your files will be deleted from the server once your hosting account is terminated, and Razorhost shall not be liable for the same.

5. Additional Notes

5.1 WHMCS License

One free WHMCS Starter license is included in the reseller hosting plan, allowing you to manage up to 250 clients. You can upgrade the WHMCS license by paying the appropriate license cost.

5.2 Service Discontinuation

If you decide to discontinue the service at any time during your subscription, your hosting account will be suspended immediately upon your request and terminated within 24 hours.

5.3 Expiration Cancellation

If you request cancellation after your subscription expires, your hosting account will be suspended at the end of the subscription and terminated within 24 hours after the expiration date.

5.4 Renewal Policy

For service renewals, invoices will be generated 14 days before the due date. Services will be suspended on the due date and terminated on the 8th day after the due date if payment is not made.

5.5 Fraud Prevention

We have an anti-fraud system that monitors all orders. If potential fraud is detected, we will manually verify the order. If the required information is not provided, the account will be suspended and terminated immediately.