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Effective Date: 10/May/2024
This Refund Policy forms an integral part of Razorhost’s Terms of Service and governs all purchases made on our platform. By purchasing any service from Razorhost, the customer expressly agrees to all terms stated herein.
At Razorhost, we are committed to delivering reliable, secure, and high-performance hosting services. However, as our services are digital, intangible, and provisioned instantly, refunds are strictly limited and governed by the terms outlined below.
Razorhost provides hosting and related digital services that are activated immediately upon successful payment. Once activated, server resources, infrastructure allocation, licensing, configuration, and technical provisioning are initiated, making the service non-reversible in nature.
By completing a purchase, the customer acknowledges that the service has been initiated and waives any unconditional right to cancellation or refund except as expressly defined in this policy.
Refunds are applicable only to first-time purchases of Managed Shared Hosting services.
A refund will only be considered if all of the following conditions are met:
Important: Customers must allow Razorhost support sufficient time to investigate and attempt to resolve the issue before requesting a refund.
Burden of Proof: The burden of proof lies entirely with the customer to demonstrate that the issue is directly caused by Razorhost’s infrastructure. Razorhost reserves the right to investigate all claims and determine the root cause before approving any refund.
Refunds will not be granted for reasons such as change of mind, lack of technical knowledge, incorrect plan selection, business loss, expectation mismatch, or any issue arising from third-party applications, themes, plugins, APIs, custom scripts, or user misconfiguration.
If the service has been actively used in any manner, including but not limited to website deployment, file hosting, email usage, database usage, traffic generation, or significant resource consumption, Razorhost reserves the right to reduce the refund amount or deny the refund entirely.
Server resource allocation, usage, and consumption shall be treated as fulfillment of service.
Only one refund request is permitted per customer. Multiple accounts, repeated cancellations, repeated signups, or attempts to use services as a trial, temporary service, or demo will result in refund denial and may lead to permanent account restriction.
All refund requests must be submitted through the Client Area and must include a clear reason along with sufficient supporting details, such as logs, screenshots, error messages, or other technical proof where applicable.
Refund requests submitted without sufficient details, proof, or technical information may be rejected.
Refund requests must be submitted within 7 days of purchase. Requests submitted even a few minutes after the expiry of the 7-day period will not be considered under any circumstances. No exceptions shall be made.
Services purchased under heavy discounts, promotional offers, flash sales, special campaigns, bundled offers, or coupon-based pricing may have limited refund eligibility or may be entirely non-refundable at Razorhost’s sole discretion.
The following services are strictly non-refundable:
Refunds are not applicable for plan upgrades, downgrades, migrations between plans, billing cycle changes, or any service modifications initiated by the customer.
Orders placed by existing customers who already have an active service with Razorhost are non-refundable.
No refund will be issued if the service is suspended or terminated due to:
Refunds are not applicable where services are terminated, suspended, or restricted due to non-payment, late payment, failed transactions, disputed transactions, chargebacks, or billing-related issues.
A late fee of ₹99 will be added to invoices if payment is not made before suspension. This amount must be cleared before any eligible reactivation.
Services paid via online payment methods, including cards, net banking, wallets, and PayPal, are activated instantly upon successful payment confirmation. Payments made via UPI, NEFT, or IMPS are activated once funds are confirmed.
Approved refunds will normally be processed to the original payment method used during purchase. If the original payment method is unavailable, unsupported, or otherwise not feasible, Razorhost may issue the refund as account credit at its sole discretion.
Payments made via UPI, NEFT, or IMPS directly to Razorhost’s bank account are strictly non-refundable. In rare approved cases, such amounts may be converted into Razorhost account credit only.
Approved refunds are generally processed within 7–15 business days after validation, review, and approval.
All payment gateway charges, transaction fees, taxes, handling charges, refund processing costs, bank charges, and currency conversion fees are non-refundable and may be deducted from the refund amount.
All refunds are subject to applicable deductions. Razorhost reserves the right to process refunds partially, fully, or deny them entirely based on internal evaluation, service usage, costs incurred, and compliance with this policy.
If a hosting plan includes a free domain, the standard domain price will be deducted from the refund. If the refund amount is less than the domain cost, the customer must pay the difference or forfeit ownership/use of the domain, subject to applicable transfer terms.
If any bundled or included software license has been provisioned, including but not limited to WHMCS or similar software, Razorhost may deduct the applicable license cost from the refund amount.
If migration has been completed, a mandatory charge of ₹1,000 per GB + GST per account may be deducted. This includes migrated files, emails, databases, backups, and related technical work. This deduction applies regardless of the refund amount.
Any setup fees, manual configuration costs, administrative charges, verification costs, or technical labor costs are non-refundable.
After applying all applicable deductions, the final refund amount may be zero. The customer expressly agrees to this condition at the time of purchase.
Temporary service interruptions, scheduled maintenance, network fluctuations, upstream provider incidents, software bugs, or internet-related disruptions do not qualify for refunds.
Issues caused by third-party software, plugins, themes, extensions, APIs, CDN providers, registrars, payment gateways, external DNS providers, or any external services are not eligible for refunds.
Customers must cooperate with Razorhost support and follow reasonable troubleshooting steps. Failure to cooperate, failure to respond, or refusal to test recommended fixes may result in refund denial.
Razorhost reserves the right to deny refund requests in cases of refund abuse, repeated claims, suspicious behavior, trial abuse, or any attempt to exploit the refund system.
Initiating a chargeback, reversal, or payment dispute without first contacting Razorhost support constitutes a violation of this policy and the Terms of Service.
In such cases, Razorhost reserves the right to:
Razorhost shall not be liable for any indirect, incidental, special, consequential, exemplary, or business-related losses, including but not limited to loss of revenue, profit, data, goodwill, business interruption, or expected savings arising out of the use of, inability to use, suspension of, or termination of services.
Customers are solely responsible for maintaining their own backups at all times. Razorhost is not liable for data loss, deletion, corruption, or unavailability following suspension, cancellation, termination, migration, or service failure.
Billing, invoice generation, suspension, termination, and late fee application may be processed automatically by Razorhost systems, including scheduled actions at 2:00 AM IST. Customers are responsible for managing their services, payments, due dates, and renewal obligations in time.
All disputes, claims, or matters arising out of or relating to Razorhost services, payments, refunds, policies, or customer relationships shall be subject to the exclusive jurisdiction of the courts located in Bihar, India.
By purchasing or using Razorhost services, the customer expressly agrees to this jurisdiction clause.
All refund requests are subject to Razorhost’s internal review, investigation, verification, and policy compliance evaluation.
Razorhost reserves the absolute right to approve, partially approve, reduce, adjust, or deny any refund request. Razorhost’s decision regarding refunds shall be final, binding, and non-negotiable.
By purchasing and using Razorhost services, the customer confirms that they have read, understood, and agreed to this Refund Policy, along with Razorhost’s Terms of Service, Privacy Policy, and Acceptable Use Policy.
Razorhost is a web hosting and domain provider. we provide the lowest price web hosting, cloud hosting, reseller hosting & VPS hosting for every startup or established company to grow their business with our hosting.
