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Effective Date: 10/May/2024
At Razorhost, we work hard to deliver reliable, high-performance hosting. If you are not satisfied, a refund may be available under the conditions below.
Refunds apply only to first-time signups on Managed Shared Hosting. If you cancel within 7 days of purchase and provide a valid, server-related reason, you are eligible for a refund. Third-party apps, themes, plugins, and custom code are outside our scope and are not covered.
Only one refund per customer is permitted. Multiple services or multiple signups do not qualify.
No refunds will be provided for the following:
Refunds are not granted for plan upgrades or downgrades. Customers are responsible for these changes.
If you already have an active product and order an additional product, the new order is non-refundable.
No refund will be made if your service is suspended or terminated due to any of the following:
Refunds are not applicable where service is terminated for payment-related issues. You are responsible for timely payments to avoid suspension or termination.
A late fee of ₹99 will be added to your invoice if payment is not made before suspension. This fee must be cleared to reactivate service.
In line with our KYC Enforcement Policy, refunds are only processed for customers with completed and approved KYC. Accounts without verified KYC are not eligible for refunds.
Accounts paid via credit/debit card, net banking, or PayPal are set up immediately after payment confirmation. Payments via UPI/NEFT/IMPS are activated once funds are confirmed.
Payments made through UPI/NEFT/IMPS directly to our bank are non-refundable and, if approved by us, may be added as account credit.
If your hosting plan included a free domain and you cancel the plan, the standard domain price will be deducted from your refund. If the refund amount is less than the domain price, you must pay the difference or forfeit the domain. Standard transfer fees apply if you move the domain to another provider.
Reseller plans include a WHMCS Shared License. If a reseller plan is cancelled within 7 days, $29.95 (the WHMCS Starter license cost) will be deducted from the refund.
If we performed account migration and you cancel within the first 7 days, $10 will be deducted from the refund.
Refunds do not cover taxes, setup fees, refund processing fees, postal/courier charges, or payment gateway/processing charges.
Submit a cancellation request via the Client Area within 7 days of purchase for eligible products. Requests after 7 days will not be processed.
Refunds are processed within 7–15 business days after your cancellation request is validated and KYC (if pending) is approved.
Unpaid invoices may lead to suspension or termination. Suspended accounts are restored only after clearing dues. Terminated accounts are permanently deleted and cannot be restored.
Your hosting account may be terminated if:
Invoice generation, service cancellations, suspensions, terminations, and late fee additions are automated at 2:00 AM IST. Please manage your account and payments to avoid disruption.
Please maintain your own backups at all times. Upon termination, all files are deleted from the server. Razorhost is not liable for data loss following termination.
Reseller plans include one WHMCS Starter license (shared). It supports up to 250 clients. Upgrades to higher WHMCS tiers are available at the then-current license cost.
If you choose to discontinue service during an active term, your hosting will be suspended immediately upon your request and terminated within 24 hours.
If you request cancellation after your subscription expires, your hosting will be suspended at the end of the term and terminated within 24 hours after expiration.
Renewal invoices are generated 14 days before the due date. Services are suspended on the due date and terminated on the 8th day after the due date if payment is not received.
All orders are screened by automated anti-fraud systems. We may request additional verification. If required information is not provided or cannot be verified, the account may be suspended and terminated.
Razorhost is a web hosting and domain provider. we provide the lowest price web hosting, cloud hosting, reseller hosting & VPS hosting for every startup or established company to grow their business with our hosting.
